Support and Success Plans

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Support packages	GOLDEN	SILVER	STANDARD
Centralized Support Portal & Email Issue Logging	available	available	available
Emergency Support	available	available
Escalation Support	available
Infrastructure Monitoring	available	available	available
Standard Operating Hours Support	available	available	available
Telephone Support by ohone	available	available
24/7 Site uptime & Performance Monitoring	available	available	available
Detailed Monthly Reports	available
Performance Tuning	available
Process Monitoring	available	available
Technical Skill – Based Help Desk Support	available	available
Business User Support	available	available
Dedicated Account Manager	available
Infrastructure Enhancement, and Migration	available
Onsite Support	available

Cloud ERP